What should you do if the bank calls? Fraud attempts via phone or email are becoming increasingly common in the financial sector. If you receive a call from your financial service provider or bank, it's important to be cautious. In this article, we'll show you how to recognize a fraud attempt and what you can do to protect yourself.
How to Recognize a Fraud Scheme?
Phishing attempts—fraud schemes designed to obtain personal data such as card details or account information—are unfortunately not uncommon, especially in the financial industry. These details are then misused to carry out unauthorized transfers or make payments without your authorization.
Increasingly, fraudsters are posing as employees of banking providers and directly calling customers. They claim that urgent measures need to be taken to protect your account. However, beware: such calls are usually fake!
Another sign of a fraud attempt is being asked to provide personal information such as debit/ credit card details, PINs, or passwords. No legitimate bank will ever ask for this information over the phone. If you receive such a request, hang up immediately and inform your bank. If during a seemingly legitimate phone call with your bank, you are asked to perform certain actions in your app, such as making transfers or approving payments, always take the time to carefully read what you are doing in your app.
Unfortunately, these phishing attacks don’t only occur over the phone but also through emails or SMS. These messages often contain fake links to websites that closely resemble the real ones. It’s always worth checking the website address in your browser. Never enter your data on such sites and stay vigilant. It’s best not to click on links in such emails to log in to your account. Instead, manually find the login page or open the app independently on your smartphone without using the link.
What to Do if You Suspect Fraud?
If you suspect that you are a victim of a fraud attempt, there are a few important steps you should take immediately:
Contact your banking provider immediately: They can help you block your cards and take further steps to minimize any potential damage.
Block your cards: If you’ve already provided any information, ensure that your cards and accounts are blocked immediately to prevent unauthorized transactions.
Report the incident to the police: If you’ve fallen victim to fraud, file a report with the police. This not only helps you but also alerts law enforcement to new fraud schemes, potentially protecting others.
If you’re unsure whether a contact attempt is genuinely from your banking provider, don’t hesitate to reach out to them directly through the known contact channels before responding to anything. Better safe than sorry!
Fraud Cases in the Name of Tomorrow
Unfortunately, there have also been fraud attempts targeting Tomorrow, where individuals pose as employees of Tomorrow or Solaris, asking customers to provide their card details or other personal information or to approve payments for misuse. What’s alarming is that the fraudsters often already have many details about the customers. It’s important to note that these data were not provided by Tomorrow. There are various ways that such data can be obtained, such as by intercepting payment details during transactions or exploiting security vulnerabilities to collect payment information.
Remember, only we—the Tomorrow team—will contact you, not Solaris. We will also never call you to inform you about potential fraud. Such notifications will only be sent via email from our official email addresses (such as support@tomorrow.one or complaint@tomorrow.one).
Our Contact Information
To ensure you can always reach us quickly and easily, here are all the important contact details at a glance:
Email: support@tomorrow.one
Phone: +494040119080
Support Chat: Use the integrated support chat in the Tomorrow app or through our website.
We are always here to support you and ensure that your data remains protected. Stay vigilant and contact us if you're ever in doubt!